Skift Take
Junk fees are a hot button issue in the travel industry, and here are some noteworthy statements several executives made at Skift Global Forum.
Skift Global Forum was held in New York City on September 26-28, 2023. Read coverage of the event at the link below.
So-called junk fees have been in the forefront of many travel executives' minds, especially after the Biden administration took aim at charges travelers increasingly see as unnecessary and excessive.
We asked several leaders about the issue at the Skift Global Forum in New York City. Here's what they said:
Brian Chesky, Airbnb CEO"I think that you want to be as simple as possible for the customer and you want to do what's best for them. And so in Europe, prices are regulated so everyone displays prices the same way. But this junk fee or drip pricing, whatever you want to call it, is primarily a U.S. phenomenon."
"And the problem we had for years was we wanted to move to more transparent pricing, but when we did tests, people would come to A