Emirates and Dubai International Airport are working with local schools, autism groups and key stakeholders on a new initiative in an effort to improve the travel experience for neurodivergent passengers.
The ‘travel rehearsals’ have been designed to allow neurodivergent passengers to practice their journey through the airport and onboard aircraft, during which they are provided boarding passes and taken through security, to recreate the full travel experience.
Throughout the process the individuals involved are accompanied by family members and therapists, with the aim of empowering families when navigating the travel process, whilst also providing key learnings for Emirates and the airport.
One example highlighted by the operator is ‘Emirates superfan’ Humza Dabab, who is autistic. 11 year old Humza recently flew from Melbourne to Dubai with his family, and was treated to a ‘a VIP experience from Emirates’ ahead of his flight.
The travel rehearsals join a number of initiatives Emirates and Dubai International Airport currently have in place to support travelers with additional needs, including enhanced employee training, autism friendly routes to navigate the airport, priority boarding, complimentary parking and the ability to pre-order meals.
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Tags: accessibility, accessible travel, airlines, emirates, guest experience