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Articles tagged “customer experience”

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Airlines

Skift Webinar: How AI Can Improve the Airline Customer Experience

In a recent webinar, FLYR Labs and Avianca joined Skift to discuss how airline business models are evolving to keep pace with traveler expectations. With pressure to adapt to today’s real-world challenges, AI is enabling a step change in airline commercial performance and customer experience.

FLYR + Skift | 8 months ago

Skift Webinar: How AI Can Improve the Airline Customer Experience

News Blog

IDEAS: Virgin Atlantic Launches New In-Flight Pack For Younger Travelers

Virgin Atlantic is launching a new on-board activity pack and meal selection for its younger traveler's this summer. Younger guests departing from UK airports will receive their packs at the departure gate, and will include sunglasses, a sensory poppit toy, a holiday journal and an activity book with a selection of colored pencils, all created…

Adam Stacey | 8 months ago

News Blog

IDEAS: Emirates Launches World’s First Robot Check-In Assistant, Sara

Emirates has launched its City Check-in and Travel Store in Dubai's financial district, featuring Sara, a portable robotic check-in assistant designed to assist customers when booking their travels, checking-in for flights and dropping off their luggage.  Credit: Emirates Situated at ICD Brookfield Place, the remote check-in centre will enable customers to enhance their experience by…

Adam Stacey | 8 months ago
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Travel Booking

Q&A: How a Focus on Customer Experience Is Pushing the Timeshare Industry Forward

After years of uncertainty and disruption, travelers are craving peace of mind, flexibility, and exclusive perks. By addressing these customer experience needs, the shared vacation ownership sector is building brand credibility, driving loyalty, and setting the stage for a new era of growth.

ARDA + Skift | 9 months ago

Q&A: How a Focus on Customer Experience Is Pushing the Timeshare Industry Forward
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Tourism

New Report: Why Loyalty Programs Are Your Most Valuable Long-Term Customer Engagement Strategy

If you’re in charge of your company’s loyalty program, your role has never been more important. As consumers continue to grapple with inflation, a new report from IAG Loyalty shows how programs can be the pathway to more meaningful customer relationships.

IAG Loyalty + Skift | 9 months ago

New Report: Why Loyalty Programs Are Your Most Valuable Long-Term Customer Engagement Strategy
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Hotels

Q&A: How to Cultivate Human-Centric Innovation in Hospitality

Digital transformation requires more than investment in new tools and technologies. By keeping the human dimension of hospitality front and center, hotels can maintain flexibility and better address the unforeseen disruptions that are now commonplace.

EHL Group + Skift | 10 months ago

Q&A: How to Cultivate Human-Centric Innovation in Hospitality

Business Travel

Hilton Uncovers a Lot More About Blended Travelers After Student Competition

Hilton gets an A-plus for piggybacking Adobe Analytics' annual student challenge, as it gains a fresh perspective on how to capture more business. It may not have counted on just how complex this particular segment can be though.

Matthew Parsons | 1 year ago

Hilton Uncovers a Lot More About Blended Travelers After Student Competition

Airlines

Full Video: Delta’s Head of Customer Experience at Skift Aviation Forum 2022

Delta carries about 500,000 passengers a day. So when the airline's top boss of customer experience talks about the carrier's tactics and strategy, it's worth a listen.

Sean O'Neill | 1 year ago

Full Video: Delta’s Head of Customer Experience at Skift Aviation Forum 2022
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Airlines

Skift Aviation Forum Video: What’s Next for Aviation and Digital Transformation in 2023

In this video from Skift Aviation Forum 2022, we hear from Massimo Morin, global head of travel, Amazon Web Services, and Jason Birnbaum, chief information officer, United Airlines, about how aviation companies are emphasizing digital solutions to become more agile and pivot their businesses to be more efficient and innovative.

AWS for Travel and Hospitality + Skift | 1 year ago

Skift Aviation Forum Video: What’s Next for Aviation and Digital Transformation in 2023

Airlines

United Airlines, Alcohol Wipes and Finding New Customer Touch Points

Some passengers want to talk to people. Some do not. United Airlines wants make sure they all have a choice.

Justin Dawes | 1 year ago

United Airlines, Alcohol Wipes and Finding New Customer Touch Points