Skift Take
Oyo's new focus on customer support could help, but its relaxation of brand standards in the budget sector could have big reputational risks.
When hotels previously signed up with Oyo, they'd have to make significant renovations to comply with the budget hotel company's brand standards, but Oyo is now easing those requirements.
"Oyo has started offering hotels the flexibility of not having to invest heavily in redoing the hotel to match stringent brand guidelines, something that other budget hotel chains insist on," the company said Wedne