Skift Travel News Blog

Company spending on co-working spaces is on the up, while business travel is declining, according to corporate card and expense firm Ramp.

The clear winner is WeWork, but the report also pinpoints OpenAI, the maker of popular generative artificial intelligence (AI) chatbot ChatGPT, as another fast-growing budget winner.

The latest Spending Benchmarks report from Ramp, which has tracked patterns over the last quarter of 2022, covers $10 billion of aggregate annual spend across 13,000 of its customers.

Company travel and expense spend as a percentage of total transaction volume declined from October to December. The report also said in December that as a category, travel and expense, as well as lodging, both declined on the previous month — the first time they’ve done so in six months.

This could be due to companies tightening their belts due to economic uncertainty, but also because of mass layoffs in the tech sector.

Office spending jumped 5.7 percent in the last three months of the year, making it the fifth-fastest growing bucket of spend among top categories.

“The post-pandemic office is increasingly a co-working space,” said the report.

Spending with WeWork increased 90.7 percent in 2022, and consistently ranked as the second-largest office vendor throughout the year, behind Microsoft Store, it added.

“Businesses aren’t hiring, but offices are still making a comeback as organizations look for ways to drive employee productivity,” the report said.

Artificial intelligence also rears its head. “We predict hiring will remain muted in tech-oriented industries that are focused on enhancing profitability metrics,” said the report. “It will pick up in labor-intensive industries that are addressing supply chain issues and demand. Spending with AI research companies like OpenAI will grow as companies invest in tools that can help lean teams achieve more.”

Spending on OpenAI rocketed in December, and it’s likely that steep trajectory will continue as more sectors begin experimenting in the technology.

WeWork reports its fourth-quarter results on Thursday. 

Hotels have mixed feelings about business travel in 2023.

On one hand the corporate travel and groups segment is the main area of focus for hotel revenue teams this year.

But rather than staffing issues, business travel also represents their biggest challenge, according to a new Outlook & Trends 2023 Survey from revenue management software company Duetto.

When hoteliers were asked how they planned to optimize business mix in 2023, the top responses were group business (59.5 percent) followed by corporate business (51.9 percent).

Channel management (48.1 percent), online travel agencies (38 percent), then tour operator, wholesale and fully independent travelers (30.4 percent) followed.

Business travel is returning this year, but Duetto believes the fact it’s unlikely to return 2019 levels weighs heavily. for example, only half of companies located in North America are seeing international bookings recover to their pre-pandemic levels according to the Global Business Travel Association.

When it comes to the challenges hotels face in 2023, business travel came top at 60.8 percent.

Staffing followed at 55.7 percent, ahead of increased costs, government restrictions, lead times and cancellations.

As expected, seeking out sales digitally is a priority when it comes to channel management efforts — but revenue execs could be focusing on the wrong channel if they want to boost their business travel bottom line.

Their top focus for channel management in 2023 are metasearch websites such as Google, TripAdvisor or Kayak. This came out highest at 75.9 percent.

Other areas including loyalty (57 percent); online agency (55.7 percent); “own website” (54.4 percent); and global distribution systems (53.2 percent). Yet it’s these global distribution systems that are commonly used by corporate travel agencies.

Duetto’s survey was carried out from Dec. 1, 2022, to Jan. 16, 2023.

Respondents worked in leisure hotels, business hotels, casino resorts and hostels. Geographically they came from North America (39.5 percent), Europe (21.1 percent), Latin America (21.1 percent), Asia Pacific (14.5 percent), and the Middle East & Africa (3.9 percent).

U.S.-based meeting, event and office provider Convene has bought etc.venues, which now expands its footprint in the UK.

Convene said the deal, announced on Wednesday, makes it the “largest provider of premium meeting and event venues in the U.S. and UK.”

Terms of the deal were not disclosed, but according to reports is worth $246 million.

The combined entity will now offer 38 locations across the two countries.

“Over the next few months, we will begin taking steps to fully integrate our operations but, for now, things will continue ‘business as usual’ for our clients with no immediate changes to existing events, programming, packages, pricing, nor operations – besides, of course, the fact that we are delighted to have nearly 40 venues available for bookings across the U.S. and UK,” the company said in the statement.

Meanwhile, events and hospitality technology provider Cvent is reportedly looking into selling, with the company valued at more than $4 billion according to reports.

Abel Zhao, co-founder & CEO of FreeD Group, a technology innovator that specializes in proprietary enterprise application solutions, has acquired 75-year-old Connexus Travel from the parent company of Cathay Pacific, Swire Group. Financial details of the acquisition were not disclosed.

Founded in 2015, FreeD Group is a travel technology startup offering proprietary SaaS solutions for sales and marketing. The company uses AI [artificial intelligence], big data and machine learning technologies to deliver end-to-end digital solutions connecting platforms, brands and service providers.

“We see tremendous growth potential for Connexus because of its long history of excellent services and the synergies that will be generated between Connexus and FreedD,” said Zhao in the press release. “The positive outcomes we envisage include business opportunities spanning travel services, e-commerce, marketing services and brand loyalty programs, all of which will be underpinned by a comprehensive range of digitalized services and solutions. Ultimately, we anticipate Connexus Travel to follow in the footsteps of FreeD Group and transform into a global brand.”

Headquartered in Hong Kong, FreeD has over 250 professionals from 22 different regions across the globe and operates in more than 10 markets globally. FreeD clients and partners include major names such as Google, BMW, FIFA World Cup, Samsung, China Mobile and LG.

The startup raised a $15 million Series B in June 2022, led by Daiwa ACA APAC Growth Fund and ACA Partners Pte. Ltd. Investors also included Hong Kong property developer Chinachem Group, Hong Kong Science & Technology Parks’ Corporate Venture Capital Fund, Radiant Tech Ventures and startup accelerator SOSV’s Select Fund.

The acquisition of Connexus Travel follows the startup’s strategy for targeting expansion in Seoul and Shanghai. Established in 1948, Connexus Travel was to first travel management company (TMC) to be registered in Hong Kong, offering services from hotel and travel packages to ticket bookings and visa applications for both domestic and foreign tourists. The company has offices in Beijing and Shanghai and obtained a local licence in Beijing in 2009. After 70 years of operation, Connexus Travel has become a trusted name for corporate, leisure and MICE travel.

“We will leverage our position as a market leader and the development plans with FreeD to expand our services not only in Hong Kong and China, but also to the markets where FreeD currently operates,” said Eric Lau, general manager of Connexus Travel.

The startup also plans to expand its digital solutions to reach the Americas, Europe and the Middle East.

Just half of companies located in North America are seeing international bookings recover to their pre-pandemic levels, according to a new poll.

This latest data from the Global Business Travel Association delivers a dose of reality for the travel industry. Most travel agencies are predicting an eventual 70 percent recovery.

The picture is a little better in Europe, where six in 10 companies report a return to 2019 booking levels. Asia Pacific and Latin America are ahead with 65 percent and 77 percent respectively.

The survey polled 217 travel manager members, and they tend to represent bigger corporations. In some ways the association’s State of Global Business Travel report, published Tuesday, backs up reports that it’s the smaller enterprises driving the recovery (explaining why the world’s biggest corporate travel agency, American Express Global Business Travel, has restructured to hone in further on the segment.)

The report also follows bullish airline outlooks, including Delta Air Lines which said corporate travel business was now flatlining at around 80 percent of 2019 levels. There’s a clear discrepancy with the association poll here, but again this could be linked to smaller firms that do not have a managed corporate travel program that are among the carrier’s top international bookers.

However, Southwest Airlines said its managed corporate travel was expected to hit 2019 levels by March. That full recovery is still far off association’s poll results for domestic U.S travel: it found 69 percent of corporations had recovered to pre-pandemic domestic booking numbers, leading both Europe and Asia Pacific by three percentage points. Again this suggests it’s perhaps those smaller companies racing ahead to meet clients face-to-face or attend conferences.

The Global Business Travel Association poll was conducted between Jan. 16 and Jan. 23.

Premium, business or first-class seat are regarded as more harmful to the environment, because the passenger is taking up more space on the aircraft. Most countries tax them more, too.

But according to a new study, allocating passenger aircraft emissions using airfares rather than travel class gives a more accurate idea of individual contributions, prompting calls for a tax rethink.

Researchers at the UK’s University College London describe how including airfares in calculations shows which passengers contribute the most revenue to the airline operating the aircraft, thereby allowing the plane to fly.

Although premium seats are more expensive than economy, they found many late bookings in economy class, often made for business trips or by high income travelers, cost as much as, or more than, premium seats.

“The paper shows we should follow the money when calculating emissions of individual travelers, as it is revenue that decides whether an airline can operate a plane or not,” said lead author Dr. Stijn van Ewijk.

“Someone who has paid twice as much as a fellow traveler contributes twice as much to the revenue of the airline and should be allocated twice the emissions. The seat size of each travel class, which is currently used to allocate emissions, is only a rough approximation of how much passengers pay,” he said.

Implementing a tax that is proportionate to the price of the ticket could make the total costs of flying fairer, the study suggests. People buying the most expensive tickets would pay the highest tax, encouraging them to seek alternatives. It could increase estimates of corporate emissions because it allocates more to expensive late bookings, which are often made for business purposes.

The study used data from the Airline Origin Survey database.

“Estimating passenger emissions from airfares supports equitable climate action” was published on Wednesday.

American Express Global Business Travel is restructuring to focus on small and medium-sized companies, with layoffs expected in the first half of the year.

Job losses are expected to be less than 2 percent.

Amex GBT announced the overhaul internally on Tuesday, and expects to incur restructuring and related charges of $20 million to $25 million, which represent future cash expenditures for the payment of severance and related benefits costs, it said in a filing with U.S. Securities and Exchange Commission on Wednesday.

The overhaul comes as layoffs start to ripple through the travel industry. Vacasa on Tuesday said it was slashing 17 percent of its workforce, while Inspirato is reducing its number of staff by 12 percent as it struggles with lower-than-expected occupancy and disappointing sales.

Technology companies have also announced redundancies, including Google which last week said it was axing 12,000 roles.

Now Amex GBT, the world’s biggest corporate travel agency, will set up a new operating model to “intensify our entire organizational focus around meeting customers’ needs in our global and multinational, and small and medium-sized enterprises portfolios,” it said in the filing.

“We are taking our strategy to the next level,” said Martin Ferguson, the agency’s vice president of public affairs. “We are in a $1.4 trillion global industry and have a significant opportunity to grow our business and deliver unrivalled value to customers. Having market-leading solutions for each of the segments we serve has put us in a very strong position. To accelerate growth, drive consistency and deliver unrivalled value to customers, we are moving to a global, segment-driven model.”

The company has made several acquisitions of smaller agencies over the years, including Egencia and Ovation Travel, while in 2021 it launched a new booking and expense tool, Neo1, to target smaller companies.

During an investor day presentation in 2022, Amex GBT repeated its intent to pursue the small and medium-sized enterprise market, including companies without an official company travel program. That market is worth $675 billion in annual global travel spend, and at the time Amex GBT said it had just 6 percent of that particular slice.

The restructure, which will see Jason Geall become executive vice president, small and medium-sized enterprises, and David Reimer move to executive vice president of global, multinational, is due to be completed by the end of the second quarter this year.

Lyft is introducing a new sustainability dashboard for companies in the Lyft Business Portal.

Lyft Business is the app’s travel management solution that streamlines ground transportation for organizations. Business customers starting Wednesday can access rideshare greenhouse gas emissions data for their company on the platform.

That information reflects the usage of Lyft Business solutions on the organizational level and can be broken down by several metrics.

Specifically, the dashboard will feature the following:

1. Total Emissions (MTCO2e): This includes the volume of carbon emissions emitted across all business rides under the company in a particular time frame, measured in metric tons of carbon dioxide equivalent.
2. Emissions by Fuel Type: Business partners can filter for ride emission data by gas, hybrid, or electric vehicles (EVs).
3. Emissions by Program: Business partners can also filter for emission by different company rideshare initiatives. This includes different office locations, departments or customer transportation programs.
4. Downloadable Data: Data from the portal can be downloaded in CSV format for companies’ sustainability analyses or reporting.

This new addition follows previous moves by the rideshare company to increase the platform’s integration of sustainability measures. Back in 2020, Lyft made a commitment to transition to 100% EVs by the end of 2030.

“The first step in helping our business partners achieve their climate goals is arming them with data to see their carbon footprint on Lyft,” said Lyft Director of Sustainability Paul Augustine, in its company blog announcing the dashboard debut. “The second is helping them reduce their emissions by transitioning to low-carbon forms of transportation.”

Scope 3 emissions, which capture effects from indirect activities from assets not owned or controlled by an organization, are increasingly becoming a part of companies’ ESG [environmental, social, and governance] reporting. Lyft’s new reporting tool for GHG emissions from employee rides contributes to helping its business partners more accurately track their impact.

After renting out some 50,000 electric cars to Uber drivers across North America, Hertz is now taking its partnership with the ride hailing giant to Europe, where it will make 25,000 Tesla and Polestar vehicles available.

The European expansion begins in London this month, before it adds other European capitals including Paris and Amsterdam.

The expansion follows Hertz Global Holdings’ announcement it would order up to 175,000 General Motors electric vehicles over the next five years. It starts taking delivery of Chevrolet Bolt EVs and Bolt EUVs in the coming months.

“… We are moving in a very big way toward electric vehicles and Hertz has taken a rather aggressive strategic stance,” Hertz CEO Stephen Scherr recently told Skift.

Uber, meanwhile, wants to become a fully electric platform in Europe by 2030. “Expanding our partnership with Hertz into Europe will significantly boost our transition to zero-emissions, helping drivers reduce running costs and cleaning up urban transport,” said Uber CEO Dara Khosrowshahi.

Hertz’s strategy is to build one of the largest fleets of rental electric vehicles in the world, and believes they are increasingly appealing to younger drivers.

Corporate travel agency TripActions this week secured $400 million in credit facilities from Goldman Sachs and Silicon Valley Bank, which it said it will use to “accelerate the expansion of its customer base.”

The credit facilities consist of a warehouse debt facility from Goldman Sachs Bank USA, as the senior lender and administrative agent, with a $200 million commitment ($300M total program limit) and an asset-backed lending facility of $100 million led by Silicon Valley Bank.

TripActions said the warehouse facility will enable the continued growth of its corporate card and expense management solution, TripActions Liquid. “With this new warehouse facility from Goldman Sachs, TripActions Liquid is well positioned to support its customers while continuing to innovate at a rapid pace,” said executive vice president Michael Sindicich, head of TripActions Liquid, in a statement.

The corporate travel agency’s latest financial dealings follow October’s raising of more than $300 million. That involved a combination of $154 million in equity from new and existing financial investors, plus a $150 million structured capital transaction led by Coatue.

The company also last month bought Spain’s Atlanta Events & Corporate Travel Consultants, its fourth acquisition in 18 months.

Meanwhile, there’s still no news on a potential initial public offering to further fund the business.