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The DOT investigation into airlines’ loyalty programs is a part of an effort to further regulate the industry’s consumer practices.
The U.S. Department of Transportation is opening an investigation into possible deceptive and unfair practices of airline loyalty programs as part of an effort to further regulate the industry.
The DOT is looking into whether airlines have devalued the frequent flier miles in their loyalty programs, making it more difficult for customers to book tickets using rewards, Reuters first reported.
“We plan to carefully review complaints regarding loyalty programs and exercise our authority to investig